SHIPPING

Orders placed usually take 7-9 business days in transit, depending on location. Please allow approximately 24-36 hours for order quality check, processing, and tracking information.

Once you've placed an order, it will typically be processed and shipped within 24-36 hours. If you haven't received a shipping confirmation after this time, feel free to reach out to our customer service team for further assistance. We aim to send your order to you as quickly as possible and appreciate your patience.

If your package gets lost, we understand how frustrating that can be. Here's what you should do and what will happen:

Contact Customer Service: If the tracking information hasn't updated for several days, or if it's marked as delivered but you haven't received it, contact our customer service team. Provide your order number and any other relevant details.

Investigation: Our team will work with the shipping carrier to investigate the situation. This may take a few days, as they need to track the package's last known location and determine what went wrong.

Resolution:We aim to resolve lost package issues as quickly as possible and appreciate your patience during the investigation process. Rest assured, we can to ensure you receive your Money back!

  1. Contact Customer Service: Reach out to our customer service team as soon as possible.
  2. Provide Order Information: Have your order number or confirmation email ready. This will help our team locate your order quickly.
  3. Request Changes or Cancellation: Let our customer service team know if you want to modify specific items, change your shipping address, or cancel the entire order.
*Please note that if your order has already been processed or shipped, we might not be able to make changes or cancel it. In such cases, you can still initiate a return or exchange once you receive the order.
*We recommend contacting us as soon as possible to ensure the best chance of modifying or canceling your order. If you have any other questions, we're here to help.

PAYMENT

We accept several forms of payment to make your shopping experience as convenient as possible. Currently, we accept:

  • Credit and Debit Cards: You can use major credit cards, including Visa, MasterCard and American Express, and ApplePay.
  • PayPal: For those who prefer using PayPal, we support this payment method as well.

We are committed to providing secure and reliable payment options for our customers. If you have any questions about payment methods or encounter any issues during checkout, our customer service team is here to assist you. Thank you for shopping with us!

Yes, your payment information is secure when you shop with us. We use industry-standard security measures to protect your data and ensure a safe shopping experience. Here's how we keep your payment information secure:

  1. Encryption: All transactions are encrypted using Secure Socket Layer (SSL) technology. This encryption helps protect your sensitive information during transmission.
  2. Secure Payment Gateways: We work with trusted payment gateways that comply with strict security standards. These gateways handle the processing of your payment, ensuring your information is safe.
  3. Fraud Prevention: Our system includes measures to detect and prevent fraudulent activities, providing an additional layer of security for your transactions.
  4. No Storage of Credit Card Information: We do not store your credit card information on our servers. This minimizes the risk of your payment data being accessed or compromised.

If you have any concerns about the security of your payment or experience any issues, please contact our customer service team. We're here to help and ensure you have a safe and positive shopping experience with us.

RETURNS

Not sure about buying a our product? We offer a 14 day returns policy on all our products. If for any reason you are not satisfied with your product, you can return your product for a full refund. Simple, no fuss returns.

If you need to return or exchange a product, we've designed our return/exchange process to be as smooth as possible. Returning or exchange a product within 14 days is straightforward with our return policy. Here's how you can return or exchange a product:

Make sure your product is eligible for this. Generally, items must be in their original condition and with all original packaging and tags.

Initiate a Return: Contact our customer service team to initiate the return or exchange a product,process.

Provide your order number

Receive Return Instructions: Our customer service team will provide you with specific instructions on how to return your product.

Refund or Exchange: Once we receive and inspect your returned product, we'll process your refund or exchange according to your preference and our return policy. Refunds are typically issued to the original payment method and may take a few business days to process.

If you have any further questions about our return process or need additional assistance, please reach out to our customer service team. We're here to help make your return experience as smooth as possible.

Live Chat

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Send a message

info@kawaxo.com